Return & Refund Policy

Return & Refund Policy – PoqnhSk™ 🔁

At PoqnhSk™, we want you to feel confident with every purchase. If a gift item doesn’t meet your expectations, our return and refund policy is designed to make the process simple, fair, and easy to understand.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition
• All packaging, accessories, and included components are intact
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these conditions may not be eligible for a refund.

2. How to Initiate a Return

To start a return, please contact our support team:

📧 Email: service@poqnhsk.com

📞 Phone: +1 (323) 937-3299

Once your request has been reviewed and approved, we will provide:

• Detailed return instructions
• The correct return shipping address
• A return label, if applicable

⚠️ Returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

Please inspect your order upon arrival.

If an item arrives damaged, defective, or incorrect, contact us within 72 hours and include photos of:

• The product received
• The packaging
• The shipping label

After evaluation, we will arrange an appropriate resolution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Used or altered products
• Customized or personalized items
• Gift cards
• Clearance or final-sale items

If you’re unsure whether your item qualifies, feel free to contact us before returning it.

5. Exchanges

If you would like to exchange an item:

• Contact us to receive approval before returning the product
• Return the original item following the provided instructions
• Place a new order for the replacement item

This helps ensure faster processing and product availability.

6. EU 14-Day Cancellation Rights 🌍

Customers in the European Union may cancel or return their order within 14 days of delivery, provided that:

• The item is unused
• Original packaging remains intact
• Proof of purchase is included

This applies in addition to our standard 30-day return policy.

7. Refund Processing 💳

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
• Processing may take up to 10 business days, depending on your provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

Complete return instructions and the correct return address will be provided after your request has been approved.

Contact Information

For any questions about returns, refunds, or exchanges, please reach out:

PoqnhSk™
Shorthand Larchmont LLC
121 N Larchmont Blvd
Los Angeles, CA 90004
United States

📞 Phone: +1 (323) 937-3299
📧 Email: service@poqnhsk.com

At PoqnhSk™, we aim to keep the return process clear and manageable—so you can shop with peace of mind while choosing meaningful gift items that bring joy to every occasion. 🎁✨